Deliver World Class Customer Experience with a Cloud-based Contact Center Solution
Unite all contact channels into one extremely user-friendly contact center as a service system.
We simplify conversations for both your agents and customers because today’s customers expect easy convenient experiences when reaching out to your service and the key to realizing that is making it easy to respond.
Simplified Customer Support
Simply agents work-day by focusing on conversations rather than channels, whether it is calls, emails, voice, chat, social media platforms, bots, outbound campaigns or self-service support tools.
Every channel is managed in the same interface along with the customer journey to make agents work easier. Keeping it organized even across chats with automatic queues and skill-based routing.
Steer incoming questions from any channels with our easy to use drag and drop tools to specific department, team or agent. Reduce transactional questions by letting AI and self-service tools handle them for you.
Real Time Reports
Take advantage of the valuable real time data and analytics with easy access to reports, insights and customer feedbacks. Setup multiple dashboards to keep track of any and every KPI.
Customize the metrics of the analytics to see your future improvements and achievements.
Use the survey tool for customer feedback and send automatic surveys seamlessly over any channel in real time.
The systems integrate with your favorite tools, apps and CRMs making it easy for your agents to deliver world class customer experience.
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