ITIL® v3 Service Design (Exam Included)

Service Management & Governance

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Course Overview The ITIL Service Design course is one of the five ITIL® Service Lifecycle stream courses. This course provides delegates with skills and knowledge on the design of IT services and covers the architectures, processes, policies, and documentation that will enable delegates to design services that meet the needs of the organization or program. In addition, this course introduces the purpose, principles, and processes of service design and will also teach delegates how to organize and implement this as part of overall service management as well as providing guidance on technology-related activities and considerations. It also demonstrates how service design relates to the other stages of the ITIL Service Lifecycle.

What it includes

Classroom-based Workshop
Duration : 3 Days
Exam Included
Virtual Instructor-Led (VILT)

Pre Requisites

Candidates wishing to be trained and examined for this course must already hold the ITIL Foundation Certificate in IT Service Management which must be presented as documentary evidence to gain admission.

Candidates who hold the following ITIL qualifications are also eligible, and similar evidence will be required:

Earlier ITIL (V2) Foundation plus Foundation Bridge
ITIL Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes).

Audience

The Service Design certification would suit candidates in the following IT professions:

Capacity Manager
Availability Manager
Service Level Manager
Business Continuity Manager
Service Portfolio Manager.

This list is a guide only, and choices will depend on individual career goals and objectives.

Learning Outcomes

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this course:

Introduction to service design
Service design principles
Service design processes
Service design technology-related activities
Organizing for service design
Technology considerations
Implementation and improvement of service design
Challenges, critical success factors, and risks.

Service Design exam format

The exam format is a follows:
Multiple choice examination questions.
Eight questions per paper
28 marks required to pass (out of 40 available) - 70%
90 minutes duration
Closed book

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