Pre Requisites

Candidates wishing to be trained and examined for this course must already hold the ITIL Foundation Certificate in IT Service Management, which must be presented as documentary evidence to gain admission.

Candidates who hold the following ITIL qualifications are also eligible, and similar evidence will be required:

• Earlier ITIL (V2) Foundation plus Foundation Bridge
• ITIL Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes).

Audience

The Service Strategy certification would suit those working in the following areas:

• IT management
• IT Finance management
• Supplier Relationship management.

This list is a guide only, and choices will depend on individual career goals and objectives.

Learning Outcomes

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this course:

• Introduction to service strategy
• Service strategy principles
• Service strategy processes
• Governance
• Organizing for service strategy
• Technology considerations
• Implementing service strategy
• Challenges, critical success factors, and risks.

Service Strategy Examination

• Multiple choice examination questions
• Eight questions per paper
• 28 marks required to pass (out of 40 available) - 70%
• 90 minutes duration
• Multiple choice examination questions

Vendor Annotation

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