Contact Center Solutions
Contact Center Solutions
Contact Center Solutions
One of the most common challenges around the Contact Center is the profit margin. Ultimately the contact center is not a revenue-generating service, but a cost to the business that needs to prove its value. This requires Contact Centers to deliver excellent customer service cost-effectively and efficiently, through optimized processes, improved workflows, and appropriate automation.
Jasco smart solutions entails:
1. Assisted Experience Management
- Skills-based contact routing (voice, email, SMS)
- Social media and webchat routing
2. Automated Outbound Solutions
- Preview, progressive and predictive dialers
- Campaign setup, management, and tuning Right time to call analytics Call back management
- Automated outbound multimedia messaging
3. Automated Experience Management
- Interactive voice response
- Integration to FAQ systems
Partners
