Contact Center Solutions

Contact Center Solutions

One of the most common challenges around the Contact Center is the profit margin. Ultimately the contact center is not a revenue-generating service, but a cost to the business that needs to prove its value. This requires Contact Centers to deliver excellent customer service cost-effectively and efficiently, through optimized processes, improved workflows, and appropriate automation.

Jasco smart solutions entails:

1. Assisted Experience Management
  • Skills-based contact routing (voice, email, SMS)
  • Social media and webchat routing
2. Automated Outbound Solutions
  • Preview, progressive and predictive dialers
  • Campaign setup, management, and tuning Right time to call analytics Call back management
  • Automated outbound multimedia messaging
3. Automated Experience Management
  • Interactive voice response
  • Integration to FAQ systems

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