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Contact Center Solutions

Contact Center Solutions

Contact Center Solutions

One of the most common challenges around the Contact Center is the profit margin. Ultimately the contact center is not a revenue-generating service, but a cost to the business that needs to prove its value. This requires Contact Centers to deliver excellent customer service cost-effectively and efficiently, through optimized processes, improved workflows, and appropriate automation.

Jasco smart solutions entails:

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1. Assisted Experience Management

  • Skills-based contact routing (voice, email, SMS)
  • Omni-channel integration, Social media and webchat routing, Video conferencing
  • Self-service, Feedback mechanisms
  • Personalization and Customer Engagement

2. Automated Outbound Solutions

  • Preview, Progressive and predictive dialers, Call back management
  • Interactive voice response
  • Campaign setup and management
  • Automated outbound multimedia messaging
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3. Automated Experience Management

  • Automatic Call Distributor
  • Integration to FAQ systems
  • AI-powered Chatbots and Virtual Assistants
  • Workflow automation, Advanced Analytics

Partners

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Avaya IP Office Avaya Aura Presence Contact Center Microsoft Teams Contact Center Yester P-Series PBX System

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