PBX-integrated Call Flow Designer
Visual, No-Code Call Routing Made Simple
The Call Flow Designer (CFD) is a user-friendly, drag-and-drop tool that lets you build custom inbound call workflows without any complex coding. Designed for businesses that want to DIY their automated call handling, CFD enables you to create strategic call flows and voice prompts that help agents manage calls more efficiently and customers reach the right destination faster.
With pre-configured building blocks and advanced control elements like conditions, loops, and variables, configuring complex call routes has never been easier or more flexible.
How Does Call Flow Designer Work
Yeastar’s Call Flow Designer offers a rich set of components that cover nearly every call handling scenario. You can simply set the destination and build the route based your specific needs. Choose from:
- Manual customization
- One-click setup using built-in templates
- Importing call flow files for instant deployment of proven workflows
You can, for example, create IVR that intelligently directs calls based on time, language, or other conditions; Or recognize and delight VIP customers via external database lookup. Security is built in password authentication components help protect sensitive information and maintain privacy.
Text-to-Speech
Bring your words to life without pre-recording! You can now convert any written text into human-like audio with our Text-to-Speech (TTS) feature. Powered by advanced AI models, TTS offers a selection of realistic voices supporting multiple languages and regional accents. You can manually adjust speech rate, volume, and pitch, then preview the audio instantly to ensure it perfectly matches your project’s tone and style.
The P-Series Phone System supports TTS wherever manual voice prompts can be uploaded, including custom voice prompts, IVR menus, hotel wake-up calls, and Call Flow Designer prompt settings. This flexibility lets you quickly create and deploy voice files tailored to your needs.
- IVR Systems: Dynamically read menu options and prompts, enabling easy updates without re-recording.
- Holiday Messages: Automate festive greetings or holiday hour announcements with branded voices.
- Appointment Reminders: Call customers with personalized reminders to reduce no-shows.
- Queue/Ring Group Greetings: Instantly generate customized welcome messages that can include real-time info such as date, time, and more.
Voicemail Transcription
With the latest updates, you can now enjoy the AI-driven Voicemail Transcription feature on the P-Series PBX. In a nutshell, the voicemail transcription is a powerful tool to instantly converts voicemails into readable text and displayed in your voicemail list.
No need to set up or integrate external transcription application via API. As long as your AI Transcription service is active and the admin grants permission, authorized extensions can enjoy the following：
- Auto Transcription: Incoming voicemails are automatically transcribed in your chosen language. If auto-transcription is disabled, users can manually trigger transcription anytime.
- Flexible Viewing & Editing: Users can view and edit transcribed texts within the voicemail list. All edits sync seamlessly across Linkus devices for consistent access.
- Voicemail Text to Email: Voicemails are forwarded to employees’ email inboxes with instant notifications, enabling faster responses to missed calls and improving customer engagement.
*Important: Voicemail Transcription conflicts with the voicemail-to-email feature. Please disable one to use the other.