3CX also offers Facebook Messenger and SMS texting integrations, robust mobile applications, and compatibility with third-party tools like Microsoft Teams.

Users can manage inbound and outbound calls directly from their web browsers or via the 3CX App for Windows, Linux, and mobile apps for iOS and Android. 3CX is also compatible with IP phones from providers like Yealink .

Features of 3CX.

Video Conferencing

3CX offers unlimited enterprise-level video conferencing range from 25-250 participants.

Users don’t need to download any apps, install any extensions, or log in to a separate platform. Just schedule an ad-hoc meeting in seconds, or schedule a future meeting and send out invitations.

All conferences are in HD and are fully integrated with the 3CX web client and mobile apps, ensuring your team can join the meeting no matter where they are.

Live Chat

The 3CX live chat function lets agents provide real-time advice and support to business website visitors as they browse through products or services.

Call Management

3CX has handy call management features like call blasting, hunt groups, estimated wait times, automatic call backs, priority queuing, and more. It also shines when it comes to customizable call routing.

· Round robin routing

· First-available routing

· Shortest talk time routing

Call Forwarding

·        Call forwarding directs inbound calls to business telephone numbers to additional agent phone numbers, including an agent’s cell phone, home phone, or another private phone number.

Remote Collaboration

·        3CX is a very agile solution with an ideal app for remote collaboration.

Deployment Options

·        3CX customers have a choice between hosted or on-premise PBX.

Integrations

3CX offers numerous integrations, especially when it comes to CRM tools.

Integrations include: Salesforce and Hubspot

Why we choose 3cx Contact Center?

Unified Communications Made Easy

3CX is an open–standard, software based IP phone system that works with popular IP Phones and SIP trunks whether on premise or in the cloud. A complete Unified Communications solution, including web conferencing, presence, softphones, smartphone clients and more, without the cost and management without the limitations of a shared cloud PBX.  

Easy Management.

3CX will satisfy your day-to-day communications needs. From receiving calls while out of the office, to boosting staff productivity, face to face meetings through video conferencing and much more.

It’s a useful tool for remote offices and staff that work from home. Not everyone needs to be at their office desk.