The solution offers features that include a ticketing system, self-service portal, and knowledgebase. The solution also provides a mobile app for iOS and Android that allows IT administrators to service requests remotely.
Freshservice provides ITIL-ready components that help administrators manage assets, incidents, problems, change and releases. The Asset Management component helps organizations exercise control over their IT assets. Software/ hardware assets can be added, tagged, tracked, and delinked, ensuring asset visibility and awareness.
The solution allows administrators to generate pre-defined reports for incidents and changes using various filters. Freshservice can be integrated with third-party apps for managing the service desk. Freshservice is available on an annual subscription basis that includes support via email and phone.
Robust Automations
Eliminate repetitive tasks and manual processes, and drive service efficiency using no-code workflows and powerful automations
Integrated Platform
Integrate service management on a single platform to bridge silos, improve time to resolution, reduce costs, and improve visibility
Rapid Deployment
Customize rapidly with Freshservice's no-code platform. Get expert onboarding, migration services, and 24x7 support.
Benefits
Freshservice’s out-of-the-box features help you deploy quickly, enable easier adoption, at scale. Leverage our AI-powered enterprise platform to unify customer experiences and enhance employee productivity with drag and drop integrations.
Bridge the gap between service and operations management to improve reliability. Prevent critical issues by identifying the right alerts, collaborate with context, and deliver enhanced end-user experience.
Meet employees in the channels of their choice such as MS Teams, Slack, or the Freshservice chatbot. Empower your employees with an enriched knowledge base and enhanced self-service experience to access all IT services through a unified service catalog.
Streamline service management across lines of business, from IT to HR, Facilities, Travel, Legal, and more, with consistent service experiences over a unified platform for improved visibility and efficiency.