Key features & benefits:

Dial smarter with automated dialers

Auto dialer, as its name implies, is a technology that automates the calling process to reduces the manual repetitive work. It essentially helps agents make more phone calls and focus on what really matters — customer engagement and conversion. Yeastar outbound call center solution offers 3 auto dialer modes so that you can choose based on specific campaign needs.

• Progressive Dialer: Dials a call based on the agent’s availability, ensuring a 1:1 agent-to-call ratio.
• Power Dialer: Automatically dials multiple contacts per available agent based on the Dial Rate you configure. For example, with 1 agent and a Dial Rate of 2, the system dials 2 contacts (1×2=2) at one time, maximizing agent efficiency and reducing idle time.
• Agentless Dialer: Transfers connected contacts to the pre-configured destination such as IVR or voicemail. This is particularly suitable for telemarketing campaigns.

Multi-Time Zones

For many companies today, support teams are spread across the globe, working different hours in multiple time zones. To meet the needs of these businesses, this update introduces support for multiple time zones.

You can now configure specific time zones for extensions, queues, ring groups, and other components. This allows you to tailor business hours, break times, and holidays to match the local schedules of your distributed teams. You can create up to 24 time zones by default, each with its own business hours and holidays. This allows one PBX to support various holiday schedules for different departments.

Multiple time zones enable you to:

Manage Global Teams: Set different business hours for different days of the week or multiple time blocks in a single day across various time zones, simplifying the management of a distributed workforce.

Enable Flexible Work Schedules: Ideal for countries with multiple time zones like the USA and Canada. Configure business hours for different office locations and account for daylight saving time. Employees can switch their work status with a single feature code, enhancing working flexibility.

Additionally, you can assign specific time zones to individual extensions. This allows them to automatically switch the presence status according to local business hours, making it more flexible than using a single global time zone setting.

Enhanced User Experience on Linkus Desktop Client

Enjoy a more seamless user experience! Now, you can access and use almost all functions directly in the Linkus Desktop Client No more switching to the web client.

You can now open and use your operator panel, queue panel, wallboard, and outbound campaign wallboard directly in the Linkus desktop client. This means you no longer need to jump between different platforms. Choose the client that best suits your workflow and enjoy a smoother, more integrated experience.

    External Application Launch on Incoming Calls

Yeastar Call Popup enables lightweight integration with third-party applications such as CRM systems (like Tomede), ERP systems, and more.

If enabled, when there is an incoming call, the system will auto trigger external applications or URL popups and retrieve relevant customer data to display on the pop-up web page. You can specify the trigger event for the popup, such as Call Ringing, Answered, or Call End.

This feature is particularly useful if:

• You need to document call information in an app, CRM system, or online database.
• You need to retrieve the caller’s records from an online database upon receiving a call.

*Note: Please make sure the integrated third-party app is web-based and can provide a URL that identifies callers via Caller ID and Caller ID Name.