CONNECTEL CONFERENCE

Navigating the Digital Shift: Customer Service in the Age of AI

Fri 17th Nov 2023 10:00 a.m. EAT
360 minutes
Webinar

Why Attend? You will gain valuable knowledge about the significance of customer service excellence in driving business growth.

Outline: We are excited to present the Connectel 2023 Nairobi Annual Conference, taking place in the vibrant city of Nairobi. This conference is an opportunity for us to discuss Navigating the Digital Shift: Customer Service in the Age of AI.

Agenda

Agenda Highlights:

10.00 - 10:30 Registration and Arrival Tea

10:30 - 11:15 Navigating the Digital Shift: Customer Service in the Age of AI

(Cases: Jamii Telecoms and Taxi Gothenburg)

11:15 - 11:30 Break

11.30 - 13:00 Showcasing Connectel's Latest Products and Services (Demo), Quiz with prize & Q&A with Industry Experts and Vote of Thanks

13:00 - 14:00 Lunch

14:00 - 16:00 Drinks and Networking Session

By attending, you will:

- Stay Ahead of the Curve: Discover cutting-edge customer service trends and strategies that will give you a competitive advantage in the market.

- Maximise Platform Potential: Learn how to leverage all the features and functionalities of the Connectel platform effectively to enhance your customer service operations.

- Foster Growth and Loyalty: Uncover the secrets to building strong customer relationships, driving loyalty, and increasing customer retention.

- Network and Collaborate: Connect with peers, share experiences, and establish valuable partnerships.

- Don't miss this chance to engage with peers, learn from experts, and explore new opportunities in the Customer Service/Contact Centre.

We look forward to welcoming you to the Connectel 2023 Nairobi Annual Conference in Nairobi, Kenya.

Speakers

Connectel

Jasco Communications Ltd